Download and Install SwipePoint

SwipePoint supports phones, tablets, and computers running iOS 15.5, macOS 12, Android 10, or later. You are welcome to download and install it for free.

Employees and coworkers may use different devices. Before rollout, confirm that everyone in your organization can clock in successfully with the SwipePoint app.

Download the SwipePoint Mobile App on a Phone

iPhone (iOS)

Use the link below to download and install SwipePoint for iPhone.

Android Phones

Use the link below to download and install SwipePoint for Android phones.

Download the SwipePoint Mobile App on a Tablet

Apple iPad (iPadOS)

Use the link below to download and install SwipePoint for iPad.

Android Tablets

Use the link below to download and install SwipePoint for Android tablets.

Download SwipePoint for a Computer

Apple Mac / iMac / MacBook (macOS)

Use the link below to download and install SwipePoint for Mac.

Android Computers

Use the link below to download and install SwipePoint on a compatible Android computer.

Use SwipePoint with an Emulator on Windows

You can run the SwipePoint app on a Windows computer with an Android emulator. Follow these steps:

  1. Visit the NoxPlayer website and download the installer.
  2. Install NoxPlayer.
  3. Open the emulator and wait about two minutes for the Android Home screen to appear.
  4. Open the Play Store and sign in to your Google Account.
  5. Search for “SwipePoint” and install the app.
  6. Return to the Home screen and select the SwipePoint icon to begin.

Download Availability

SwipePoint is available worldwide on the App Store and Google Play. Users in every country and region can download and install it directly.

If SwipePoint temporarily does not appear because your store account or region information has not refreshed, use the steps below to review or change the store region. Taiwan is used as the example.

Change the App Store Country or Region to Taiwan

If SwipePoint is already available in your current region, you do not need to change it. Before making a change, spend any remaining Apple Account balance, resolve subscriptions that prevent the change, and make sure Family Sharing does not restrict the account. Apple may also require a valid payment method for Taiwan.

  1. Open your account settings:

    • Open Settings on your iPhone or iPad, then tap your name.

  2. Open Media & Purchases:

    • Tap Media & Purchases, then tap View Account.

  3. Open the country or region settings:

    • Tap Country/Region, then tap Change Country or Region.

  4. Select Taiwan and accept the terms:

    • Select Taiwan, review the terms and conditions, and accept them.

  5. Enter payment information:

    • Follow the on-screen instructions to select a payment method and enter valid payment information and a genuine billing address. Then tap Next.

If Apple requires a Taiwan payment method and you cannot provide one, do not enter a false address. See Apple's instructions about creating a new Apple Account after you are physically in the new country or region.

Apple Support: Change your Apple Account country or region

Change the Google Play Country or Region to Taiwan

If SwipePoint is already available in your current region, you do not need to change it. To set Taiwan as your Play country, you must be in Taiwan and have a payment method from Taiwan. Members of a Google family group cannot change their Play country. After setting or changing the country, you must wait at least 90 days before changing it again.

  1. Open Google Play settings:

    • Open the Google Play Store and tap your profile icon in the upper-right corner.

  2. Open the country and profiles settings:

    • Tap Settings > General > Account and device preferences > Country and profiles.

  3. Select Taiwan:

    • Select Taiwan from the list of countries and regions.

  4. Add a payment method:

    • Follow the on-screen instructions to add a payment method for Taiwan.

  5. Wait for the profile to update:

    • Your Google Play profile may take up to 48 hours to update. When the update is complete, return to Google Play and search for SwipePoint.

Google Help: Change your Google Play country

Switch Phones, Tablets, or Computers

If an administrator switches to a new phone, tablet, or computer, sign in on the new device with the same account.

The same account can currently be used on an unlimited number of phones, tablets, and computers.

Software Updates

To keep improving the service, maintain data consistency, and provide a better experience, SwipePoint may require all users to update before continuing. If an administrator receives an update notice but the store does not show an update option, use the following troubleshooting steps.

Clear the Google Play Store Cache on Android

Clearing the Google Play Store cache can fix update information that is out of sync.

1. Open Settings

Find and open Settings on the phone.

2. Open Apps or App Management

The name varies by device manufacturer. This section is normally where you manage installed apps.

3. Find Google Play Store

Find Google Play Store in the app list and open it.

4. Open Storage or Storage & Cache

This page shows the app's storage usage.

5. Clear the Cache

Tap Clear cache. This removes temporary data without affecting the administrator's personal information or app settings.

6. Clear Storage or Data if Necessary

If clearing the cache does not solve the problem, consider clearing the app's storage or data. This resets the Google Play Store and may require the administrator to sign in to their Google Account again.

7. Reopen the Google Play Store

Open the Google Play Store again and check whether the update appears.

8. Restart the Phone if Necessary

If the issue continues, restart the phone and check the Play Store again.

These steps usually resolve cases where SwipePoint requires an update but the Google Play Store does not display it.

Apple (iOS) Update and Download Issues

The App Store does not offer a manual cache-clearing option. If SwipePoint requires an update but the App Store does not show the Update button, try the following methods in order.

Update SwipePoint Manually

  1. Open the App Store.
  2. Tap the account button or your profile photo at the top of the screen.
  3. Tap App Updates, then tap Update next to SwipePoint. You can also tap Update All.

If the Update Still Does Not Appear or the App Will Not Download

  1. Make sure the iPhone has a stable Wi-Fi or cellular connection.
  2. Restart the iPhone, then return to the App Store and check again.
  3. Go to Settings > General > Software Update and install any available iOS update.
  4. If the download is stalled, touch and hold the SwipePoint icon on the Home Screen, then tap Prioritize Download if that option appears.
  5. If Apple asks you to verify a payment method, follow the on-screen instructions. A valid payment method may be required even for a free app.

Do not sign out of your Apple Account merely to refresh the App Store. If you still cannot update the app, see Apple: How to manually update apps and Apple: If you cannot download or update apps.

Why SwipePoint Cannot Be Installed on an Android Phone

Several issues can prevent SwipePoint from installing on Android. The most common causes and solutions are listed below.

The Android Version Is Too Old

SwipePoint requires Android 10 or later. Try updating the phone through its software update settings. On many devices, you can check the version under Settings > About phone > Software information > Android version.

The Google Play Store Is Out of Date

You can usually check the Play Store version under Google Play Store > profile icon > Settings > About > Play Store version. Tap Update Play Store if the option is available.

The Device Is Rooted or Is Not Play Protect Certified

Open the Google Play Store and tap the profile icon, then select Settings > About and check Play Protect certification. A rooted or modified device, or one that is not certified, may be unable to download or run SwipePoint correctly. Update Android and its system components first. If necessary, restore the manufacturer's original software or factory settings and contact the device manufacturer. If the device still is not certified, use a certified device that meets SwipePoint's system requirements.

Google Help: Check and fix Play Protect certification status

The Device or System Is Incompatible

Google Play evaluates compatibility based on the Android version, device hardware, SwipePoint's store settings, and device status. Missing features such as GPS or Bluetooth may limit some functions, but do not necessarily prevent every such device from downloading the app. Use the compatibility message on SwipePoint's Google Play page as the authoritative result, and make sure the device runs a supported Android version.

Google Play or Region Settings Are Restricted

Installation depends on whether the device supports Google Play, its Play country or region, Play Protect certification, and device compatibility. The country where the phone was purchased is not enough to determine availability. Review each item in the next checklist.

The Android Phone Has No Google Play or Shows “Not Compatible”

If the phone does not have the Google Play Store, or Google Play says SwipePoint is incompatible with the device, check the following items in order:

  1. Confirm that the device supports Google Play:

    • Look for the Google Play Store in the device's app list. If it is missing, first confirm that it has not been disabled. If you still cannot find it, contact your mobile carrier or device manufacturer.

  2. Confirm device and system compatibility:

    • Review the compatibility message on SwipePoint's Google Play page and make sure the device has been updated to a supported Android version.

  3. Check Play Protect certification:

    • Open the Google Play Store, then tap the profile icon, Settings, and About. Check Play Protect certification. An uncertified device may not be able to download or run apps correctly.

  4. Do not install APK files from unknown websites:

    • Transferring the app from another device does not change compatibility or certification. Use a device that supports Google Play and meets SwipePoint's system requirements.

Google Help: Find the Google Play Store app and Check Play Protect certification status

SwipePoint Appears in Google Play but Will Not Download

If you can find SwipePoint in the Google Play Store but cannot download it, try these steps in order. Try the download again after each step.

  1. Check the network and storage space:

    • Make sure the Wi-Fi or cellular connection is stable and that the device has enough free storage space.

  2. Restart and update the device:

    • Restart the phone and install any available Android system updates.

  3. Clear the Google Play Store cache and data:

    • Touch and hold Google Play Store on the Home screen or in the app list. Tap App info > Storage & cache > Clear cache. If the app still will not download, tap Clear storage or Clear data. Menu names may differ slightly by manufacturer.

  4. Install from the Google Play website:

    • Go to the Google Play website, sign in with the same Google Account used on the phone, search for “SwipePoint,” select Install, choose a compatible phone, and select Install again.

Google Help: Fix problems downloading apps and Install apps on another device from a computer

Frequently Asked Questions

Q1: How do I download the SwipePoint app?

A: On an iPhone, download SwipePoint from the Apple App Store. On an Android phone, such as a Samsung, ASUS, HTC, or Sony device, download SwipePoint from the Google Play Store.

Q2: Can I use SwipePoint on an Android phone?

A: Yes. Download SwipePoint for free from the Google Play Store.

Q3: Can I use SwipePoint on an iPhone?

A: Yes. Download SwipePoint for free from the App Store.

Q4: Can I use SwipePoint on an Android tablet?

A: Yes. Download SwipePoint for free from the Google Play Store.

Q5: Can I use SwipePoint on an Apple iPad?

A: Yes. SwipePoint supports iPad, iPad Pro, and iPad mini. Download it for free from the App Store.

Q6: Can I use SwipePoint on an Apple Mac desktop or laptop?

A: Yes. SwipePoint supports MacBook, MacBook Air, MacBook Pro, iMac, Mac mini, Mac Studio, and Mac Pro models with an M1 or later chip. Download it for free from the App Store.

Q7: Is a Windows version of SwipePoint available?

A: Sorry, the native Windows version of SwipePoint is still under development. It will be available for free when completed.

SwipePoint does not currently support management directly on Windows. You can export an Excel file from the SwipePoint app, transfer it to a Windows computer, and then view or calculate attendance records there.

Q8: Is there a web version of SwipePoint?

A: Sorry, the web version of SwipePoint is still under development. It will be available for free when completed.

SwipePoint does not currently support web-based management. You can export an Excel file and view or calculate attendance records on a Windows, Mac, or Android computer.

Q9: Can I use SwipePoint on an Apple Watch?

A: Sorry, the Apple Watch version of SwipePoint is still under development. It will be available for free when completed.

Q10: Can I use SwipePoint on a Samsung Galaxy Watch?

A: Sorry, the Galaxy Watch version of SwipePoint is still under development. It will be available for free when completed.

Q11: Which devices and operating system versions does SwipePoint support?

A: SwipePoint supports phones, tablets, and computers running iOS 15.5, macOS 12, Android 10, or later. Confirm that every user's device meets these version requirements.

Q12: Can I download SwipePoint outside Taiwan?

A: Yes. SwipePoint is available worldwide on the App Store and Google Play. Users in every country and region can download and install it without changing their store country or region.

Q13: How do I change my App Store country or region to Taiwan?

A: If SwipePoint is already available, you do not need to change the region. If a change is necessary, first spend any remaining Apple Account balance, resolve subscriptions that prevent the change, and confirm that Family Sharing does not restrict your account. Open Settings, then tap your name, Media & Purchases, View Account, Country/Region, and Change Country or Region. Select Taiwan, accept the terms, and enter valid payment information and a genuine billing address as instructed. Do not enter a false address.

Q14: How do I change my Google Play country or region to Taiwan?

A: If SwipePoint is already available, you do not need to change the region. If a change is necessary, you must be in Taiwan, have a payment method from Taiwan, not be a member of a Google family group, and meet the minimum 90-day interval between changes. In the Google Play Store, tap your profile icon, then Settings > General > Account and device preferences > Country and profiles. Select Taiwan and follow the instructions to add a payment method. Your profile may take up to 48 hours to update.

Q15: How do I continue using SwipePoint after switching devices?

A: Sign in on the new device with the same account. The same account can currently be used on an unlimited number of devices.

Q16: SwipePoint requires an update, but the store does not show one. What should I do?

A: On Android, open Settings, find Apps or App management, select Google Play Store, open Storage, and clear the cache first. Clear the app's data only if necessary. On iOS, open the App Store, tap the account button or your profile photo, open App Updates, and tap Update next to SwipePoint. If the update still does not appear, check the network, restart the phone, and update iOS. Do not sign out of your Apple Account merely to refresh the App Store. See Apple's manual update instructions and download or update troubleshooting.

Q17: Why can I not install SwipePoint on my Android phone?

A: Possible causes include an Android version below SwipePoint's requirements, insufficient storage, network problems, an outdated Google Play Store or system, device incompatibility, a rooted device, or failed Play Protect certification. Check the network and storage, restart and update the device, and then clear the Google Play Store cache and data. If the device has no Google Play Store or is not certified, use a certified device that supports Google Play and meets SwipePoint's system requirements. Do not download APK installers from unknown websites.

Q18: Is a computer version available?

A: Yes. You can download SwipePoint from the app store on a Mac or compatible Android computer. On Windows, export an Excel or CSV file from your phone, then view or calculate attendance records on the computer.

Q19: Can I clock in with a PC emulator?

A: Yes. You can install SwipePoint with an Android emulator such as NoxPlayer.

Q20: In which regions can I download SwipePoint?

A: Users in every country and region can download and install SwipePoint from the App Store or Google Play.

Q21: Why can I not download SwipePoint on my MacBook?

A: SwipePoint currently supports Macs with an M1 or later chip running macOS 12 or later. If your Mac meets these requirements but still cannot download or install the app, update the device and operating system, confirm that the network connection is stable, and make sure you are using the official App Store link. If the problem continues, contact technical support with your device information and a description of the issue for further diagnosis.

Subscribers receive faster support. If you encounter an error or need help using SwipePoint, contact the SwipePoint team through our official LINE account. We will prioritize your request to help keep attendance management running smoothly. LINE ID: @nka7729y Contact us

This manual strives for accuracy and completeness, but we do not assume any liability for errors, omissions, or updates. The content may be modified at any time without prior notice. We are not responsible for any damages arising from the use of this manual or downloading its contents, including but not limited to system failures, data loss, or infringement of rights. Users assume full responsibility and risk.