Push Notifications
When users clock in or submit Missed Clock-In, leave, overtime, Work-from-Home, or Fieldwork or Business-Trip requests, the system automatically sends push notifications to the relevant administrators. Notifications for these requests are also sent to the corresponding reviewers, who can be configured in each user's profile. This mechanism helps the responsible personnel track clock-ins, requests, and review progress in a timely manner.
Clock-In Notification Recipients
When a user clocks in, the system automatically sends the clock-in information to the Creator, Highest Administrator, and administrators in the same group.
| No. | Notification Recipients |
|---|---|
| 1 | Creator |
| 2 | Highest Administrator |
| 3 | Administrators in the Same Group |
New Member Joins Organization
When a new member joins an organization, the system automatically notifies designated recipients so they can assist with the follow-up process. Recipients include the Creator, Highest Administrator, and all administrators with the "Add New Personnel" permission. This design improves communication and helps the new member complete the joining process smoothly.
Push Notification Recipient List
| No. | Notification Recipient | Explanation |
|---|---|---|
| 1 | Creator | Person who created the organization and is responsible for it |
| 2 | Highest Administrator | Highest authority holder in the organization |
| 3 | Administrators (Add New Personnel) | Administrators with permissions to handle new personnel joining |
This notification mechanism ensures precise and timely information transmission, enhancing organizational efficiency.
Missed Clock-In Notification Recipients
To keep the Missed Clock-In process timely and transparent, the system automatically notifies the relevant personnel when a request is submitted or its review result changes.
When Submitting a Missed Clock-In Request
When a user submits a Missed Clock-In request, the system automatically notifies the Creator, Highest Administrator, and Missed Clock-In Reviewer.
| No. | Notification Recipients | Explanation |
|---|---|---|
| 1 | Creator | Person who created the organization and manages it overall |
| 2 | Highest Administrator | Administrator with the organization's highest permissions |
| 3 | Missed Clock-In Reviewer | Person designated to review Missed Clock-In requests in the user's profile |
When a Missed Clock-In Request Is Approved or Returned
When a Missed Clock-In request is approved or returned, the system immediately notifies the applicant.
| No. | Notification Recipient |
|---|---|
| 1 | Missed Clock-In Applicant |
Leave Application Notification Recipients
Upon Application
When users apply for leave, the system automatically pushes notifications to the leave reviewer.
| No. | Notification Recipient |
|---|---|
| 1 | Leave Reviewer |
Leave reviewers are set up in personal profiles.
Approval or Rejection
When a leave request is approved or returned, the system notifies the Creator, Highest Administrator, Leave Reviewer, and applicant.
| No. | Notification Recipient |
|---|---|
| 1 | Creator |
| 2 | Highest Administrator |
| 3 | Leave Reviewer |
| 4 | User (Applicant) |
Overtime Application Notification Recipients
Upon Application
When users apply for overtime, the system automatically pushes notifications to the overtime reviewer.
| No. | Notification Recipient |
|---|---|
| 1 | Overtime Reviewer |
Overtime reviewers are set up in personal profiles.
Approval or Rejection
When an overtime request is approved or returned, the system notifies the Creator, Highest Administrator, Overtime Reviewer, and applicant.
| No. | Notification Recipient |
|---|---|
| 1 | Creator |
| 2 | Highest Administrator |
| 3 | Overtime Reviewer |
| 4 | User (Applicant) |
Work-from-Home Request Notification Recipients
Upon Application
When a user submits a Work-from-Home request, the system automatically notifies the Work-from-Home Reviewer.
| No. | Notification Recipient |
|---|---|
| 1 | Work-from-Home Reviewer |
Work-from-Home Reviewers are configured in user profiles.
Approval or Rejection
When a Work-from-Home request is approved or returned, the system notifies the Creator, Highest Administrator, Work-from-Home Reviewer, and applicant.
| No. | Notification Recipient |
|---|---|
| 1 | Creator |
| 2 | Highest Administrator |
| 3 | Work-from-Home Reviewer |
| 4 | User (Applicant) |
Fieldwork or Business-Trip Request Notification Recipients
Upon Application
When a user submits a Fieldwork or Business-Trip request, the system automatically notifies the Fieldwork or Business-Trip Reviewer.
| No. | Notification Recipient |
|---|---|
| 1 | Fieldwork or Business-Trip Reviewer |
Fieldwork or Business-Trip Reviewers are configured in user profiles.
Approval or Rejection
When a Fieldwork or Business-Trip request is approved or returned, the system notifies the Creator, Highest Administrator, Fieldwork or Business-Trip Reviewer, and applicant.
| No. | Notification Recipient |
|---|---|
| 1 | Creator |
| 2 | Highest Administrator |
| 3 | Fieldwork or Business-Trip Reviewer |
| 4 | User (Applicant) |
Pausing SwipePoint App Notifications at Night
If you only want to pause SwipePoint notifications while sleeping, use a scheduled Focus or Do Not Disturb mode. If you do not want to receive any SwipePoint notifications, turn them off in the app's notification settings instead. Menu names may vary by operating-system version and phone manufacturer.
Method 1: Schedule Focus or Do Not Disturb (Recommended)
-
iOS (iPhone):
- Go to "Settings" > "Focus," then select "Sleep" or "Do Not Disturb."
- Tap "Add Schedule" and set your bedtime and wake-up time.
- Silence notifications from SwipePoint. If the screen uses an allowed-app list, do not add SwipePoint to that list.
-
Android:
- Open "Settings" and select "Modes," "Do Not Disturb," or a similarly named option.
- Select a sleep mode or create a Do Not Disturb schedule, then set your bedtime and wake-up time.
- Make sure SwipePoint is not included in the allowed-app or exception list.
SwipePoint notifications will remain silent during the scheduled sleep period and resume according to the existing notification settings when the schedule ends.
Method 2: Turn Off All SwipePoint App Notifications
- Android: Long press the SwipePoint app icon, select "App Info" > "Notifications," then turn off "Show notifications" or "Allow notifications."
- iOS (iPhone): Go to "Settings" > "Notifications" > "SwipePoint," then turn off "Allow Notifications."
This method disables all SwipePoint notifications until you manually enable them again, so you may miss important clock-in or request notifications.
Frequently Asked Questions (FAQs)
Q1: What functions are mainly covered by the push notification mechanism?
A: SwipePoint push notifications cover daily clock-ins, Missed Clock-In requests and reviews, leave requests and reviews, overtime requests and reviews, Work-from-Home requests and reviews, Fieldwork or Business-Trip requests and reviews, and new members joining an organization. Automated notifications help the relevant personnel track these events and their progress.
Q2: Who receives notifications when users clock in?
A: When a user clocks in, the system automatically sends the clock-in information to the Creator (the person who created the organization), Highest Administrator (the person with the organization's highest permissions), and administrators in the same group. This helps management track attendance promptly.
Q3: Who receives notifications when a Missed Clock-In request is submitted? What happens after review?
A: When a user submits a Missed Clock-In request, the system notifies the Creator, Highest Administrator, and Missed Clock-In Reviewer configured in the user's profile. When the request is approved or returned, the applicant is notified so everyone involved can track the request's progress.
Q4: What do the initial notification recipients for leave, overtime, Work-from-Home, and Fieldwork or Business-Trip requests have in common?
A: When these requests are submitted, notifications go directly to the designated reviewers, who are normally configured in user profiles. This sends each request to the person responsible for reviewing it.
Q5: Who receives the review results for leave, overtime, Work-from-Home, and Fieldwork or Business-Trip requests?
A: When one of these requests is approved or returned, the system notifies the Creator, Highest Administrator, the reviewer for that request type, and the applicant so all relevant personnel know the final result.
Q6: Who receives notifications when new members join an organization?
A: When a new member joins, the system notifies the Creator, Highest Administrator, and administrators with the "Add New Personnel" permission so the people responsible for the joining process can respond promptly.
Q7: What's the purpose of push notifications?
A: Push notifications improve the timeliness and accuracy of internal communication. They help managers track important employee activity and keep applicants, reviewers, and administrators informed of request and review progress.
Q8: Why are the "Creator" and "Highest Administrator" included in many notification scenarios?
A: The Creator and Highest Administrator have central management and decision-making roles. Because they normally hold the highest permissions or overall responsibility for the organization, they receive important employee activity and request-status notifications for organization-wide oversight.
Q9: What if notifications won't appear on iPhone?
A: If iPhone notifications do not appear, check whether SwipePoint notifications are allowed and enabled for the Lock Screen and banners. Also check whether Focus or Do Not Disturb is active and whether Scheduled Summary is delaying delivery. Confirm that the network, iOS, and SwipePoint app are working and up to date. If the issue continues, restart the phone and consider reinstalling the app only as a final step.
Q10: Why haven't app notifications appeared?
A: Common causes include disabled notification permissions, an active Focus or Do Not Disturb mode, Scheduled Summary delaying delivery, Android background-activity restrictions, or an unstable network connection. Check notification, Focus, background-activity, and network settings, then restart the phone and update the operating system and app.
Q11: Why are employees repeatedly reminded hours after clocking out, even late at night?
A: Delayed or repeated notifications may be related to the network connection, a Focus or Do Not Disturb schedule, power-saving settings, Android background-activity restrictions, or a temporary notification-service issue. First confirm that the phone's time and network are correct, SwipePoint notifications are allowed, and Focus, Do Not Disturb, or power-saving settings are not restricting them. If the same notification continues to appear, record the time, notification text, and phone model, take a screenshot, and contact the SwipePoint team for investigation. Do not use the notification display time alone to determine when the employee actually clocked out.
Q12: How to disable SwipePoint app notifications?
A: On iPhone, go to "Settings" > "Notifications" > "SwipePoint," then turn off "Allow Notifications." On Android, long press the SwipePoint app icon, select "App Info" > "Notifications," then turn off "Show notifications" or "Allow notifications." Menu names may vary by operating-system version and phone manufacturer.
Q13: Can administrators turn off reminder windows?
A: Administrators can follow Q12 to turn off SwipePoint notifications on their own phones. Whether an administrator can disable a system-notification type for every member depends on the available notification settings and management permissions. If the app or administration portal does not provide a corresponding switch, contact the SwipePoint team. Turning off all notifications may also cause users to miss other important messages.
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