Correction Clock-in

Home > Clock-in Mode > Correction Clock-in

Users (employees) can tap Correction Clock-in on the Home page in Clock-in Mode. If a clock-in was missed, recorded incorrectly, or forgotten, they can submit a correction request here. The request is added to the official clock-in records only after the reviewer approves it.

If a user (employee) cannot see this feature, the organization administrator has not enabled Correction Clock-in. Contact an administrator for assistance.

Submit a Correction Clock-in Request

Home > Clock-in Mode > Correction Clock-in > Correction Clock-in

Users (employees) can tap Correction Clock-in on the Home page in Clock-in Mode, then tap Correction Clock-in at the bottom of the screen. Complete the following information to submit a correction clock-in request.

Required Information

Correction Clock-in Reason
- Explain why the clock-in was not completed, such as forgetting to clock in, not having the phone, a depleted phone battery, an operating error, or another special circumstance.
Status
- Select the clock-in status:
  - Start Work
  - End Work
Clock-in Date
- A correction clock-in request can be submitted for a past date.
- A request cannot be submitted for a future date.
Shift Time
- Select the shift period (if available).
  - If a shift is selected, the correction clock-in location will automatically be set to the default checkpoint of that shift.
  - If no shift is selected, the checkpoint cannot be selected.
Clock-in Time
- Enter the time when the clock-in should have been recorded.
Upload Photo
- Users (employees) can take a photo or upload an existing photo from the album. Attach supporting evidence for the reviewer, such as:
  - A company clock photo showing the user’s (employee’s) arrival date and time
  - A photo of the clock-in machine at the company entrance
  - An office photo showing the user’s (employee’s) workspace
- Supporting evidence helps the reviewer verify the request and keeps clock-in records accurate.
- Notice! Each attachment must not exceed 25 MB. The organization creator must subscribe to the PREMIUM Storage Space plan before attachments can be uploaded to cloud storage.

Since correction clock-in is a supplementary record, the system will not include the original checkpoint-related data.

Submission and Review Process

After completing the form, tap Submit Correction Clock-in for Review.
The system sends the request information to the creator, the highest-level administrator, and the correction clock-in reviewer.
Once approved, the correction clock-in record takes effect. When the request is approved or rejected, the applicant receives the review result.

Notice: Correction clock-in is limited to reasonable situations. Please fill in the application information truthfully to avoid affecting the review result.

View Your Correction Clock-in Requests

Home > Clock-in Mode > Correction Clock-in > Any Correction Clock-in Request

Users (employees) can tap Correction Clock-in on the Home page in Clock-in Mode, then select any request to view its details and review status.

Enable Correction Clock-in

Home > Management Mode > Organization > My Organization > Correction Clock-in Feature

Administrators can tap Organization on the Home page in Management Mode, then select My Organization to enter the My Organization page.

Enable: Employees can apply for correction clock-in online.
Disable: Employees cannot apply for correction clock-in online.

Limit Correction Clock-in Attempts

Home > Management Mode > Organization > My Organization > Limit Correction Clock-in Attempts

Administrators can tap Organization on the Home page in Management Mode, then select My Organization.

Enable: The number of correction clock-in requests an employee can submit is limited. Once no attempts remain, the employee cannot submit another request.
Disable: The number of correction clock-in requests is not limited.

The following is a detailed explanation of correction clock-in attempt calculation and restoration:

Correction Clock-in Attempt Calculation
- Each submitted request counts as one correction clock-in attempt, whether or not it is later approved.
- The attempt count reflects submitted requests, not approved requests.
Request Not Approved
- If a correction clock-in request is not approved, the system automatically restores the attempt used for that request.
- This prevents an unsuccessful request from permanently reducing the user’s available attempts.

Notes

Correction clock-in attempts record user request activity and help limit excessive or unreasonable requests.
If requests are repeatedly rejected, review whether the reasons comply with organization rules and discuss them with the reviewer.

Reset Correction Clock-in Attempts

Home > Management Mode > Organization > My Organization > Limit Correction Clock-in Attempts > Reset

Administrators can tap Organization on the Home page in Management Mode, then select My Organization. Tapping Reset Correction Clock-in Attempts resets every employee’s available attempts to 12.

Correction Clock-in Reviewer

Home > Management Mode > Personnel > Personal Information > Any Employee > Correction Clock-in Reviewer

Administrators can tap Personnel on the Home page in Management Mode, select Personal Information, then select Any Employee. A correction clock-in request must be approved by the assigned reviewer. The reviewer can be the creator, the highest-level administrator, or an administrator in the same group as the employee.

No.	Candidate Reviewer
1	Creator
2	Highest-Level Administrator
3	Administrator in the Same Group

Notice: Currently, only one reviewer can be assigned.

Remaining Correction Clock-in Attempts

Home > Management Mode > Personnel > Personal Information > Any Employee > Correction Clock-in Reviewer > Remaining Correction Clock-in Attempts

Administrators can tap Personnel on the Home page in Management Mode, select Personal Information, then select Any Employee. This page shows the employee’s remaining correction clock-in attempts. The default is 12 and can be adjusted. One attempt is deducted when a request is submitted and restored if the request is not approved.

Notice! One attempt is deducted when the request is submitted and restored only if the request is not approved. Reviewers should process requests promptly, and administrators should verify that the remaining count is correct.

Adjust Correction Clock-in Attempts

Home > Management Mode > Personnel > Personal Information > Any Employee > Correction Clock-in Reviewer > Remaining Correction Clock-in Attempts

Administrators can tap Personnel on the Home page in Management Mode, select Personal Information, then select any employee. Adjust the employee’s available attempts in the Remaining Correction Clock-in Attempts field.

Before adjusting the count, verify the employee’s request and review status so that the remaining attempts match the actual situation.

Administrators View Correction Clock-in Records

Home > Management Mode > Clock-in Records and Management > Correction Clock-in Records

Administrators can tap Clock-in Records and Management on the Home page in Management Mode, then select Correction Clock-in Records to view approved correction clock-in records.

Correction Clock-in Review

Home > Management Mode > Top Right Notification > Any Correction Clock-in Record

Administrators can tap Top Right Notification on the Home page in Management Mode, then select Any Correction Clock-in Record to open the review page.

The creator, the highest-level administrator, or the employee’s assigned correction clock-in reviewer can review a submitted request.

Delete Correction Clock-in Records

Delete approved correction clock-in records in the same way as regular clock-in records. Once approved, a correction clock-in becomes an official clock-in record.

Please note the following:

Correction clock-in records cannot be modified directly: Once submitted and approved, the record becomes an official record and cannot be edited.
Delete and submit again: If an approved record is incorrect, delete the original record before submitting a new correction clock-in request.

Verify the relevant information before deleting or submitting again to avoid duplicate or incorrect time records.

General Users Delete Correction Clock-in Records

Home > Clock-in Mode > All Clock-in Records > Select Correction Clock-in Record > Delete

Users (employees) can tap All Clock-in Records on the Home page in Clock-in Mode, then follow these steps to delete a correction clock-in record:

Enter Clock-in Mode Open the system and select Clock-in Mode.
Query All Clock-in Records In Clock-in Mode, tap All Clock-in Records to enter the record management interface.
Select Correction Clock-in Record Browse the record list and locate the Correction Clock-in Record to be deleted.
Execute Deletion Tap the Delete button next to the correction clock-in record and confirm the deletion action.

Notes

Deletion cannot be undone: A deleted correction clock-in record is permanently removed. Delete records carefully.
Submit again after an accidental deletion: If a record is deleted by mistake, submit a new correction clock-in request to keep clock-in records complete.
If a user (employee) or administrator deletes a request before the reviewer processes it, the review notification may show an error because the original request no longer exists.

Administrators Delete Correction Clock-in Records

Home > Management Mode > Clock-in Records and Management > All Clock-in Records > Any Employee > Select Correction Clock-in Record > Delete

Administrators can tap Clock-in Records and Management on the Home page in Management Mode, select All Clock-in Records, then select Any Employee. Follow these steps to delete an employee’s correction clock-in record:

Enter Management Mode Open the system and select Management Mode.
Go to Clock-in Records and Management In the management interface, tap Clock-in Records and Management to enter the record management module.
Query Personal Clock-in Records On the Personal Clock-in Records page, select the Personnel to be operated on.
Select Correction Clock-in Record From the personnel’s clock-in record list, locate the Correction Clock-in Record to be deleted.
Execute Deletion Tap the Delete button next to the correction clock-in record and confirm the deletion action.

Notes

Deletion cannot be undone: A correction clock-in record deleted by an administrator is permanently removed. Delete records carefully.
Notify affected users: To avoid misunderstandings, confirm with the relevant employee before deleting a correction clock-in record.

Push Notification Recipients for Correction Clock-in Applications

When Submitted

When a user (employee) submits a correction clock-in request, the system sends the request information to the creator, the highest-level administrator, and the correction clock-in reviewer.

No.	Push Notification Recipient
1	Creator
2	Highest-Level Administrator
3	Correction Clock-in Reviewer

The correction clock-in reviewer is configured in the user’s (employee’s) Personal Information.

When Approved or Rejected

When a correction clock-in request is approved or rejected, the system sends the review result to the user (employee) who submitted it.

No.	Push Notification Recipient
1	Correction Clock-in Applicant

Frequently Asked Questions and Answers

Q1: Are correction clock-in attempts recalculated monthly?

A: No. The default is 12 attempts. An administrator can go to Management Mode > Organization > My Organization and tap Reset Correction Clock-in Attempts to reset every employee’s available attempts to 12.

Q2: Are correction clock-in attempts recalculated annually?

Q3: What is Correction Clock-in, and when should users use it?

A: Correction Clock-in lets users (employees) request a replacement record when a clock-in was missed, recorded incorrectly, or forgotten. Once approved, the record is added to the official clock-in records to keep attendance information complete and accurate.

Q4: How do I apply for correction clock-in? What information must be filled in during application?

A: From the Home page in Clock-in Mode, open Correction Clock-in, then tap Correction Clock-in at the bottom of the screen. Required information includes the reason, clock-in status, date, and time. You can also select a shift period, if available, and upload a photo as evidence.

Q5: What is the review process for correction clock-in applications? Who will receive notifications?

A: After submission, the system sends the request information to the creator, the highest-level administrator, and the assigned correction clock-in reviewer. The record takes effect and is added to the official clock-in records only after approval. When the request is approved or rejected, the applicant receives the review result.

Q6: How can I check the status of correction clock-in records? What do different symbols represent?

A: Users (employees) can open Correction Clock-in from the Home page in Clock-in Mode, then select any request. A funnel means the request is waiting for review; a check mark means it was approved and added to the official records; and a cross means it was not approved.

Q7: What are the functions of “Enable Correction Clock-in” and “Limit Correction Clock-in Attempts”? Where can they be configured?

A: Enable Correction Clock-in controls whether employees can submit requests online. Limit Correction Clock-in Attempts limits how many requests an employee can submit. Both settings are available under Management Mode > Organization > My Organization. When the limit is enabled, each submission initially uses one attempt; the attempt is restored if the request is not approved.

Q8: Who can be assigned as a correction clock-in reviewer? How many reviewers can be assigned to one employee?

A: The reviewer can be the creator, the highest-level administrator, or an administrator in the same group as the employee. Only one correction clock-in reviewer can be assigned to each employee. Configure the reviewer under Management Mode > Personnel > Personal Information > Any Employee.

Q9: How are correction clock-in attempts calculated and restored? What is the impact of resetting correction clock-in attempts?

A: Each submitted request initially uses one correction clock-in attempt. If the request is not approved, the system restores that attempt. The default is 12 and can be adjusted in the employee’s Personal Information. Tapping Reset Correction Clock-in Attempts under Management Mode > Organization > My Organization resets every employee’s available attempts to 12.

Q10: How can correction clock-in records be deleted? Can they be modified or restored after deletion?

A: An approved correction clock-in becomes an official clock-in record and is deleted in the same way as a regular record. Users can delete it under Clock-in Mode > All Clock-in Records. Administrators can delete an employee’s record under Management Mode > Clock-in Records and Management > All Clock-in Records. Approved records cannot be edited, and deletion cannot be undone. If a record is incorrect, delete it and submit a new request. Deleting a request before review may cause the review notification to show an error.

Q11: I cannot see Correction Clock-in?

A: If a user (employee) cannot see Correction Clock-in in Clock-in Mode, the organization administrator probably has not enabled it. An administrator can enable the feature at:

Home > Management Mode > Organization > My Organization > Correction Clock-in Feature

Q12: How can correction clock-in attempts be increased?

A: Only administrators can adjust an employee’s correction clock-in attempts. Go to Management Mode > Personnel > Personal Information > Any Employee, then change Remaining Correction Clock-in Attempts on the employee’s Personal Information page.

Q13: What should I do if a user deletes a request before the reviewer processes it?

A: The deleted request is not retained in the administration records. The user (employee) must submit a new request before it can be reviewed again.

Q14: Can a new employee submit a correction for a date before their employment date?

A: No. Employees cannot submit a correction for a date before their employment date. If the stored employment date is incorrect, an administrator must first update it under Management Mode > Personnel > Personal Information. Once corrected, the employee can submit a request for the employment date or a later date.

Q15: If I forgot to take a photo during clock-in, how can I add the clock-in photo afterward?

A: The employee can delete the original clock-in record, submit a correction clock-in request, and upload the photo with it. Alternatively, open My Uploads and upload the correction clock-in photo directly.

Q16: Can I submit more than one correction clock-in request for the same time?

A: No. After the first request is submitted, another request for the same time displays “Duplicate record. A correction clock-in already exists for this time.” To submit again, delete the original request first, then submit a new one.

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