Billing and Receipts

SwipePoint in-app subscription payments and store receipts are processed by the purchasing systems of Google Play or Apple. For charges, refunds, purchase history, or store receipts, use the official support channel for the original purchase platform. If a SwipePoint feature is not working or paid subscription access has not been activated, contact the SwipePoint team.

Google Play Billing and Receipts

  1. Open the Google Play Help Center.
  2. Select the help topic for purchases, refunds, subscriptions, or payment methods that matches your issue.
  3. If the page shows Contact us, sign in to the Google Account used for the purchase and select one of the support options currently available.

Google's contact options vary by account, issue type, region, and service hours. Follow the options displayed on the support page. This manual does not list fixed phone numbers or service hours because they may change.

Apple Billing and Receipts

  1. To view your purchase history, go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase, or see Apple: View your App Store purchase history.
  2. To request a refund or report a problem with a purchase, use reportaproblem.apple.com.
  3. For additional help, open Apple Billing and Subscriptions Support or Contact Apple Support, then select one of the contact options currently available.

Apple's support options and service hours may vary by issue and region. Follow the options displayed on the official support page. Apple Online Store sales and order phone numbers are not App Store billing support numbers and should not be used interchangeably.

Frequently Asked Questions

Q1: Who should I contact about billing or receipt issues for an in-app subscription?

A: First identify the original purchase platform. For Google Play purchases, use the Google Play Help Center. For App Store purchases, use Apple Billing and Subscriptions Support. If the store shows a successful payment but your SwipePoint subscription access is not active, have the order number ready and contact the SwipePoint team.

Q2: How do I contact Google Play Support?

A: Sign in to the Google Account used for the purchase and open the Google Play Help Center. Select the issue related to a purchase, subscription, or payment. If the page provides a Contact us option, choose one of the support methods shown. Available options vary by account, issue, region, and service hours.

Q3: How do I request a Google Play refund?

A: See Google Play refund policies and requests, sign in to the purchasing account, and follow the on-screen instructions. Google determines refund eligibility and processing according to the transaction and its policies.

Q4: How do I view my Apple purchase history?

A: Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase, or follow Apple's official purchase history instructions.

Q5: How do I request an Apple refund or report a purchase problem?

A: Go to reportaproblem.apple.com, sign in with the purchasing account, select the relevant item, and follow the on-screen instructions. Apple determines refund eligibility and processing according to the transaction and its policies.

Q6: How do I contact Apple billing support?

A: Open Apple Billing and Subscriptions Support or Contact Apple Support. Select billing, subscriptions, or purchases, then use one of the support options currently shown. Do not treat Apple Online Store sales or order phone numbers as App Store billing support numbers.

Subscribers receive priority support. If you encounter an error or need help using SwipePoint, contact the SwipePoint team through the official LINE account. We will help resolve the issue so attendance management can continue without interruption. LINE ID: @nka7729y Contact us

This manual strives for accuracy and completeness, but we do not assume any liability for errors, omissions, or updates. The content may be modified at any time without prior notice. We are not responsible for any damages arising from the use of this manual or downloading its contents, including but not limited to system failures, data loss, or infringement of rights. Users assume full responsibility and risk.