Clock-In Correction

Home > Clock-In Mode > Clock-In Correction

Users (employees) can submit a correction request when they miss a clock-in or find an error in their clock-in data. The entry is added to the official clock-in records only after the reviewer approves it.

Tip: If Clock-In Correction is not available, the administrator has disabled the feature. Contact the administrator to confirm the organization settings.

Important Notes

  • The correction date should match the corresponding schedule date so that the reviewer can identify the correct shift.
  • Before submitting, verify the date, shift time, clock-in time, and correction reason. Approved data is included in the official clock-in records.

Clock-In Correction Process for Users (Employees)

  1. Go to Home > Clock-In Mode > Clock-In Correction.
  2. Select Clock-In Correction at the bottom of the page.
  3. Complete Correction Reason, Status, Clock-In Date, Shift Time, and Clock-In Time. If needed, upload a photo for the reviewer.
  4. Verify the information, then select Submit for Review.

Photo upload: The organization must have an active cloud-storage plan with enough available capacity before users can upload photos.

Correction attempts: If the organization limits correction attempts, submitting a request uses one attempt, while a returned request restores one. A user cannot submit another request when no attempts remain.

View Clock-In Correction Records

  1. Go to Home > Clock-In Mode > Clock-In Correction.
  2. Select a correction request to view its details and current status.
  3. To confirm whether the request was approved and added to the official records, go to Home > Clock-In Mode > All Clock-In Records. An orange A indicates a pending correction, while a light-blue A indicates an approved correction.

Only approved correction data is included in exported clock-in records.

Frequently Asked Questions

1. What is Clock-In Correction?

Clock-In Correction lets users (employees) request changes when they miss a clock-in or find an error in their clock-in data. The entry is added to the official clock-in records only after approval.

2. Where can I find Clock-In Correction?

Go to Home > Clock-In Mode > Clock-In Correction. If the option is not in the menu, contact the administrator to confirm whether the feature is enabled.

3. How do I submit a correction request?

Open the Clock-In Correction page, select Clock-In Correction at the bottom, complete and verify the request details, then select Submit for Review.

4. Which correction date should I enter?

Select the date that matches the corresponding schedule, and verify that the shift time and expected clock-in time are correct so the reviewer can check the request.

5. What happens after I submit a request?

The request is sent to the assigned reviewer. The data is added to the official clock-in records after approval. If the request is returned, update it according to the reason provided and submit it again.

6. Why can’t I use Clock-In Correction?

The administrator may not have enabled the feature, you may have no correction attempts remaining, or the organization settings may not allow the current action. Check the message on the page, then contact the administrator for help.

7. Why can’t I upload a photo?

Photo uploads require an active cloud-storage plan with enough available capacity. If the button is unavailable or the upload fails, ask the administrator to check the plan and remaining capacity.

8. How are correction attempts counted?

If the organization limits attempts, each submitted request uses one attempt and each returned request restores one. When no attempts remain, the administrator must reset them before the user can submit another request.

9. How do I correct an overtime clock-in?

When creating a correction request, set Clock-In Type to Overtime, complete the remaining information, and submit it for review. If Overtime is unavailable, the administrator may have disabled overtime clock-ins. Contact the administrator to confirm; when appropriate, the administrator can also use Add Clock-In Record to add the entry.

10. How do I delete a clock-in correction record?

Go to Home > Clock-In Mode > All Clock-In Records, select the record, and choose Delete. Verify the target record and coordinate with the reviewer or administrator before deleting it. If a request is deleted before review, its existing notification may point to a record that no longer exists, preventing the reviewer from processing it.

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