Change Phones

When changing phones or adding a device, sign in with the same Google or Apple account originally used to register for SwipePoint. After you sign in, SwipePoint loads the organizations, attendance records, and settings available to that account.

Except for the Creator account, Top Managers, Managers, and General Users can use the same account on multiple supported devices, such as phones and tablets. A Creator account can only be used on one phone; see Change the Creator's Phone below.

Follow these steps when changing phones:

  1. Download SwipePoint: Download and install SwipePoint from the App Store or Google Play on the new phone.
  2. Sign in with the original account: Select the same Google or Apple sign-in method used during registration and sign in to the same account.
  3. Verify your data: Confirm that the organization name, user identity, and attendance records are correct. If SwipePoint displays a new account or the original organization is missing, verify the signed-in account before creating another organization.

SwipePoint only loads organizations, attendance records, and settings associated with your SwipePoint account. It does not sync contacts, photos, documents, or data from other apps on your phone.

Change a User's Phone

When a General User changes phones, sign in on the new phone with the Google or Apple account originally used to register for SwipePoint. After signing in, confirm the organization, name, and attendance records.

If the original organization does not appear, you have most likely signed in with a different Google or Apple account. Sign out, then sign in with the original registration account.

Change the Creator's Phone

A Creator account can only be used on one phone. Before changing the phone used by the Creator, confirm the Google or Apple account originally used to register for SwipePoint. After signing in on the new phone, do not continue using that Creator account on the old phone or another phone at the same time. This helps prevent account conflicts and security risks.

Top Manager, Manager, and General User accounts do not have this one-phone restriction and can sign in on multiple supported devices.

Sign In with the Original Registration Account

To confirm that you are using the same Google or Apple account originally used to register for SwipePoint, check the signed-in account as follows:

Steps

  1. Open SwipePoint

    • Open SwipePoint on your phone.

  2. Open More

    • On the Admin Mode home screen, tap More in the bottom-right corner.

  3. Open My Account

    • From the More menu, tap My Account.

  4. Check the Account Information

    • Find Login Account on the My Account page.
    • Confirm that the displayed Google or Apple account is the one originally used to register for SwipePoint.
Home > Admin Mode > More > My Account

Important Notes

  • Use the same account: Use the Google or Apple account from registration to avoid signing in to a new SwipePoint account or losing access to the original organization.
  • Avoid mixing accounts: If the phone contains multiple Google or Apple accounts, carefully confirm which account you select when signing in.
  • Apple private email address: If you use Continue with Apple and enable Hide My Email, the Login Account field may show the private relay email address generated by Apple.

Sign In After Changing from iPhone to Android

If a user or manager changes from an iPhone to an Android phone, sign in as follows:

  1. Download SwipePoint from Google Play.
  2. Open SwipePoint and tap Continue with Apple.
  3. Enter the Apple account and password used previously, then follow the on-screen instructions to finish signing in.

Do not switch to Google sign-in. Doing so may create or open a different SwipePoint account.

Sign In After Changing from Android to iPhone

If a user or manager changes from an Android phone to an iPhone, sign in as follows:

  1. Download SwipePoint from the App Store.
  2. Open SwipePoint and tap Continue with Google.
  3. Enter the Google account and password used previously, then follow the on-screen instructions to finish signing in and complete verification.

Do not switch to Apple sign-in. Doing so may create or open a different SwipePoint account.

Frequently Asked Questions

Q1: Will my SwipePoint data appear on the new phone after I change phones?

A: Yes. Sign in on the new phone with the Google or Apple account originally used to register for SwipePoint. SwipePoint will load the organizations, attendance records, and settings available to that account.

Q2: Can I sign in on devices other than my phone?

A: Except for the Creator account, Top Managers, Managers, and General Users can sign in on multiple supported devices, such as phones and tablets. A Creator account can only be used on one phone.

Q3: Does SwipePoint back up contacts, photos, or documents from my phone?

A: No. SwipePoint only stores and loads organizations, attendance records, and settings related to the SwipePoint service. It does not back up personal data from your phone or content from other apps.

Q4: Why is my original organization missing after I sign in?

A: The most common cause is signing in with a different Google or Apple account. Check Login Account under My Account. If the account is incorrect, sign out and use the original registration account. Do not create the organization again.

Q5: What should I do when changing phones?

A: Download SwipePoint from the official store, sign in with the original registration account, then confirm the organization name, user identity, and attendance records.

Q6: Why can the Creator account only be used on one phone?

A: This restriction reduces account conflicts and security risks. After changing the Creator's phone, do not continue using that Creator account on the old phone or another phone at the same time.

Q7: How do I verify that I am using the original registration account?

A: From the Admin Mode home screen, tap More, select My Account, and check the Google or Apple account shown under Login Account.

Q8: Which sign-in method should I choose when moving between iPhone and Android?

A: Continue using the original sign-in method. If you originally used Apple, tap Continue with Apple on Android. If you originally used Google, tap Continue with Google on iPhone.

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