Billing 及び Receipts
SwipePoint in-app subscription payments 及び store receipts are processed by the purchasing systems of Google Play or Apple. For charges, refunds, purchase history及び store receipts, use the official support channel for the original purchase platform. If a SwipePoint feature is not working or paid subscription access has not been activated, contact the SwipePoint team.
Google Play Billing 及び Receipts
- Open the Google Play Help Center.
- Select the help topic for purchases, refunds, subscriptions及び payment methods that matches your issue.
- If the page shows お問い合わせ, sign in to the Google 口座 used for the purchase 及び select one of the support options currently available.
Google's contact options vary by account, issue type, region, 及び service hours. Follow the options displayed on the support page. This manual does not list fixed phone numbers or service hours because they may change.
- Request a refund: Google Play refund policies 及び requests
- Manage a subscription: Cancel, pause及び change a Google Play subscription
Apple Billing 及び Receipts
- To view your purchase history, go to reportaproblem.apple.com 及び sign in with the Apple 口座 used for the purchase及び see Apple: 詳細を見る your App Store purchase history.
- To request a refund or report a problem with a purchase, use reportaproblem.apple.com.
- For additional help, open Apple Billing 及び Subscriptions Support or Contact Apple Support, then select one of the contact options currently available.
Apple's support options 及び service hours may vary by issue 及び region. Follow the options displayed on the official support page. Apple Online Store sales 及び order phone numbers are not App Store billing support numbers 及び should not be used interchangeably.
よく聞かれる質問
Q1: Who should I contact about billing or receipt issues for an in-app subscription?
A: First identify the original purchase platform. For Google Play purchases, use the Google Play Help Center. For App Store purchases, use Apple Billing 及び Subscriptions Support. If the store shows a successful payment but your SwipePoint subscription access is not active, have the order number ready 及び contact the SwipePoint team.
Q2: How do I contact Google Play Support?
A: Sign in to the Google 口座 used for the purchase 及び open the Google Play Help Center. Select the issue related to a purchase, subscription及び payment. If the page provides a お問い合わせ option, choose one of the support methods shown. Available options vary by account, issue, region, 及び service hours.
Q3: How do I request a Google Play refund?
A: See Google Play refund policies 及び requests, sign in to the purchasing account, 及び follow the on-screen instructions. Google determines refund eligibility 及び processing according to the transaction 及び its policies.
Q4: How do I view my Apple purchase history?
A: Go to reportaproblem.apple.com 及び sign in with the Apple 口座 used for the purchase及び follow Apple's official purchase history instructions.
Q5: How do I request an Apple refund or report a purchase problem?
A: Go to reportaproblem.apple.com, sign in with the purchasing account, select the relevant item, 及び follow the on-screen instructions. Apple determines refund eligibility 及び processing according to the transaction 及び its policies.
Q6: How do I contact Apple billing support?
A: Open Apple Billing 及び Subscriptions Support or Contact Apple Support. Select billing, subscriptions及び purchases, then use one of the support options currently shown. Do not treat Apple Online Store sales or order phone numbers as App Store billing support numbers.
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