Billing and Invoices

Swipe Point subscription services are handled by Google and Apple for payment processing and invoice issuance. If you have any billing or invoice-related issues, please contact Google or Apple directly.

How to Contact Google

Use the following methods to contact Google Support for issues related to Google Play purchases and invoices:

Contact via Website

  1. Visit the Google Play Support Page: Go to the Google Play Help Center.
  2. Select the Issue Type: Click on "Purchases/Downloads" or "Subscription Issues," then choose "Contact Us."
  3. Choose a Contact Method: You can select live chat, callback, or email support.

Contact via the Google Play Store App

  1. Open the Google Play Store App: On your Android phone or tablet, open the Google Play Store.
  2. Tap Your Profile Photo: Go to "Account."
  3. Select "Help & Support": In the "Help & Support" section, you can find the "Contact Us" option.

Contact via Phone

  • Call the Google Play Support Hotline: In Taiwan, you can contact Google support by calling 0800-666-234.

These methods can help you resolve issues related to Google Play purchases and invoices.

How to Contact Apple

To resolve issues related to App purchases and invoices on Apple, you can use the following methods:

Contact via Apple’s Official Website

  1. Visit the Apple Support Page: Go to the Apple Support Center.
  2. Select the Issue Type: Click on "Billing & Subscriptions," then choose "Purchases, Billing, and Subscriptions."
  3. Choose a Contact Method: You can opt for live chat, phone support, or schedule a call for assistance.

Contact via the Apple Settings App

  1. Open the "Settings" App: On your iPhone or iPad, open "Settings."
  2. Tap Your Account Name: Tap your Apple ID at the top of the page.
  3. Select "Subscriptions": Then click on "View My Billing" for further assistance.
  4. Choose "Contact Apple Support": You can initiate a chat or a phone call with the support team.

Contact via Phone

  • Call the Apple Customer Support Hotline: In Taiwan, you can reach Apple support at 0800-095-988.

These methods will help you quickly contact Apple to resolve issues related to App purchases and invoices.

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