Usage Limits
To keep SwipePoint stable and performing at its best, the SwipePoint team applies the following limits:
- Number of users (employees) or administrators: One account can manage up to 2,400 users (employees) or administrators, with no more than 120 active members per organization.
- Number of organizations: One account can create and manage up to 20 organizations. There is no limit to the number of organizations a user (employee) may join.
- Data storage: All clock-in records are stored permanently. Searches cover records from January 1 of the previous year to the present. Export availability depends on whether the organization has a subscription plan.
- File uploads: Each file may be up to 25 MB. If a photo is wider or taller than 1,920 pixels, SwipePoint scales it proportionally so its longest side is 1,920 pixels.
These limits provide a stable, efficient experience while helping the system maintain optimal performance. If your requirements exceed these limits, please contact us for assistance.
Organization Limit
Each account can apply for and manage up to 20 different organizations (companies) at the same time.
| Maximum | Item |
|---|---|
| 20 | Organizations per account |
If your requirements exceed this limit, please contact us for assistance.
User Limit
One account can manage up to 2,400 users (employees) or administrators. However, each organization (company) can have no more than 120 active users (employees) or administrators. Former employees are not included in this total. Each account can also create and manage up to 20 different organizations (companies). These limits support flexible management at scale while keeping resources appropriately distributed among organizations.
| Maximum | Item |
|---|---|
| 20 | Organizations created per account |
| 120 | Active members per organization |
| 2,400 | Users (employees) or administrators across all organizations under one account |
If your requirements exceed these limits, please contact us for assistance.
Administrator Limit
Administrators count toward the same limit as users (employees). Each organization (company) can have no more than 120 active users (employees) or administrators. Former employees are not included in this total. The creator or top-level administrator can change a user (employee) into an administrator as needed, making it easier to assign administrative responsibilities.
Clock-In Record Retention
All clock-in records are stored permanently, and users can search and export the available data at any time.
- Search: Clock-in record searches cover data from January 1 of the previous year to the present, helping users quickly find the information they need.
- Export: The period available for detailed clock-in record exports depends on the organization's subscription status. Organizations without a subscription plan can export the most recent 2 months of data. Organizations with a subscription plan can export up to 1 year of data.
This approach provides flexibility for managing historical records, long-term analysis, and archiving.
File Upload Limits
Each uploaded file—including a document, photo taken with a camera, or image—may be up to 25 MB. Files larger than this cannot be uploaded.
For photo files, if the width or height exceeds 1,920 pixels, SwipePoint scales the photo proportionally so its longest side is 1,920 pixels. This keeps files manageable while preserving clarity and improving upload and processing efficiency.
| File upload item | Limit |
|---|---|
| Size | < 25 MB |
| Width | < 1,920 pixels |
| Height | < 1,920 pixels |
If you need to upload a higher-resolution or larger file, please contact us for assistance.
Before attachments can be uploaded, the organization creator must subscribe to the Premium Storage Space plan to enable cloud storage.
Supported Devices
SwipePoint currently supports iOS 15.5, iPadOS 15.5, macOS 12, and Android 10 or later. Administrators can install and use SwipePoint on supported Apple or Android phones, tablets, and computers. Users can also switch freely among multiple devices because SwipePoint does not limit the number of devices signed in to one account.
Mac requirement: A Mac must run macOS 12.0 or later and use an Apple M1 chip or later to install and run SwipePoint smoothly.
| No. | Supported device | Minimum operating system version |
|---|---|---|
| 1 | iPhone | iOS 15.5 |
| 2 | iPad | iPadOS 15.5 |
| 3 | iMac/MacBook | macOS 12 |
| 4 | Android phone | Android 10 |
| 5 | Android tablet | Android 10 |
| 6 | Android computer | Android 10 |
Important Notes
- Windows support: SwipePoint does not currently offer a Windows desktop app or web-based management. However, you can export an Excel file and use a Windows computer to review and organize clock-in records.
- Multi-device synchronization: Users can switch among multiple devices without restriction, and their data remains synchronized across supported platforms.
By supporting major devices and operating systems, SwipePoint helps users work efficiently and enjoy a consistent experience.
Signed-In Device Limit
SwipePoint does not limit the number of devices signed in to one account. Users can switch among phones, tablets, and computers whenever needed, supporting a wide range of work and management scenarios.
Interface Languages
SwipePoint currently supports English and Traditional Chinese interfaces. Users (employees) and administrators can switch languages as needed. We plan to add more languages and continue improving the experience for multilingual workplaces.
| No. | Interface language |
|---|---|
| 1 | English |
| 2 | Traditional Chinese |
Regional Availability
SwipePoint can be used worldwide without regional restrictions. Administrators can access its full functionality wherever they are, supporting efficient management and collaboration across regions.
Frequently Asked Questions
Q1: What limits does SwipePoint place on the number of users and organizations?
A: To maintain system stability, SwipePoint limits both users and organizations. One account can manage up to 2,400 users (employees) or administrators, while each organization can have no more than 120 active members. Former employees are not included. One account can create and manage up to 20 organizations, but there is no limit to the number of organizations a user may join.
Q2: What file upload limits does SwipePoint have?
A: Each file may be up to 25 MB. If a photo is wider or taller than 1,920 pixels, SwipePoint scales it proportionally so its longest side is 1,920 pixels, optimizing file size and processing efficiency. File uploads are available only after the organization creator subscribes to the Premium Storage Space plan.
Q3: Which devices and operating system versions does SwipePoint support?
A: SwipePoint currently supports iOS 15.5, iPadOS 15.5, macOS 12, and Android 10 or later. Supported devices include iPhone, iPad, Mac, Android phones, Android tablets, and Android computers. A Mac must run macOS 12.0 or later and use an Apple M1 chip or later.
Q4: Does SwipePoint support Windows computers?
A: SwipePoint does not currently offer a Windows desktop app or web-based management. However, users can export Excel files and review or organize clock-in records on a Windows computer.
Q5: How many devices can be signed in to one SwipePoint account?
A: SwipePoint does not limit the number of devices signed in to one account. Users can switch freely among multiple devices.
Q6: Which interface languages does SwipePoint currently support?
A: SwipePoint currently supports English and Traditional Chinese interfaces. Users and administrators can switch languages as needed, and additional language versions are planned.
Q7: Are there regional restrictions on using SwipePoint?
A: No. SwipePoint can be used worldwide. Users can access its full functionality wherever they are.
Q8: How far back can I export clock-in records?
A: The export period depends on the organization's subscription status. An organization without a subscription plan can export the most recent 2 months of records. An organization with a subscription plan can export up to 1 year of detailed clock-in records.
Subscribers receive more timely support. If you encounter an error or operational issue while using SwipePoint, contact the SwipePoint team through our official LINE account. We will prioritize helping you resolve the issue so attendance management can continue without interruption. LINE ID: @nka7729y Contact us
This manual strives for accuracy and completeness, but we do not assume any liability for errors, omissions, or updates. The content may be modified at any time without prior notice. We are not responsible for any damages arising from the use of this manual or downloading its contents, including but not limited to system failures, data loss, or infringement of rights. Users assume full responsibility and risk.