SwipePoint Pricing Policy

SwipePoint upholds a "Lifetime Free" core philosophy, dedicated to openness and accessibility. We believe that the more people use SwipePoint, the more it can improve, become more powerful, and resolve issues or fix bugs faster. As we rely on SwipePoint daily ourselves, we aim for this excellent product to benefit even more people.

However, to prevent resource misuse and the "tragedy of the commons," as well as to ensure ongoing development and improvements, we share the high costs of cloud servers and storage through the following revenue sources:

  • Advertising revenue
  • Ad-free subscriptions
  • Subscription plans for additional storage

These revenues enable us to continue providing high-quality services while continuously enhancing SwipePoint's features for an optimal user experience.

Subscribe to Premium

Premium > Plans > Subscribe Now

Join Premium to support the SwipePoint team in ongoing development and feature upgrades, making the service even better!

All of SwipePoint's features can be used for free for life. However, if your organization needs to remove ads or expand storage capacity for more document data, a subscription fee will be required to help share the operational costs of our cloud services.

You may cancel or change your subscription plan at any time to suit your usage needs.

Can Ads Be Removed?

Yes, absolutely! Simply subscribe to an ad-free plan to remove all ads within SwipePoint, allowing you to focus on the service with a cleaner experience.

Personal

Premium > Personal Ad-Free > Subscribe Now

If you are an individual user, you can subscribe to the monthly or annual ad-free plan within Premium to remove ads and enhance your experience.

Note: Other members in your organization will still see ads.

Organization

Premium > Organization Ad-Free > Subscribe Now

If you are an organization creator, you can subscribe to the monthly or annual organization ad-free plan within Premium, removing ads for the entire organization so all members enjoy an ad-free experience.

Personal Ad-Free Monthly Plan

Premium > Personal Ad-Free Monthly Plan > Subscribe Now

Subscribe to the personal ad-free monthly plan for an ad-free experience for the entire month, allowing you to focus on using SwipePoint.

Note: Other members in your organization will still see ads.

Personal Ad-Free Annual Plan

Premium > Personal Ad-Free Annual Plan > Subscribe Now

The personal ad-free annual plan ensures you have a full year without ad interruptions, for a smoother personal experience.

Note: Other members in your organization will still see ads.

Organization Ad-Free Monthly Plan

Premium > Organization Ad-Free Monthly Plan > Subscribe Now

Subscribe to the organization ad-free monthly plan, and all members within your created organization will enjoy an ad-free experience for the entire month.

This plan applies only to organizations you create. If you are a manager but not the creator, you cannot subscribe to this plan for that organization.

Organization Ad-Free Annual Plan

Premium > Organization Ad-Free Annual Plan > Subscribe Now

The organization ad-free annual plan provides all members in all organizations you create with a full year free from ads.

This plan applies to all organizations you create. If you are a manager but not the creator, this does not apply. Only the organization creator can subscribe to this plan.

Organization Ad-Free Monthly Plan + 1GB Cloud Storage Plan

Premium > Organization Ad-Free + 1GB Storage Monthly Plan > Subscribe Now
  • Ensures all members in your created organizations enjoy a full month without ads.
  • Allows all members to upload files and attachments.
  • Provides 1GB of shared cloud storage space across all your organizations.

This plan applies to all organizations you create. If you are a manager but not the creator, this plan does not apply. Only the organization creator can subscribe.

How Much Space is 1GB?

If photos are only taken on workdays, assuming 5 workdays per week, and there are 5 employees, with each taking one photo when clocking in and another when clocking out, this would generate about 50 photos per week. With 1GB of cloud storage accommodating around 1,945 photos, this space would be enough for about 9 months of clock-in photos.

Subscribed but Want to Switch Plans

Premium > Switch to this Plan

You can switch between different plans at any time without waiting for your current plan to expire.

Subscribed but Still Seeing Ads

Please have the organization creator update SwipePoint to the latest version, then log out and log back in. Ensure the device is properly logged in to the Apple App Store or Google Play Store.

How to View Subscriptions

Below are steps for viewing subscriptions based on your device type.

Android Devices

If you use an Android phone or tablet, follow these steps to view your subscriptions:

  1. Open the Google Play Store.
  2. Tap your profile icon in the top right corner.
  3. Select "Payments & subscriptions."
  4. Tap "Subscriptions" to view your subscriptions.

Apple Devices

If you use an Apple phone or tablet, follow these steps to view your subscriptions:

  1. Open the "Settings" app.
  2. Tap "Media & Purchases."
  3. Select "Subscriptions" to view your active subscriptions.

How to Cancel Subscriptions

Premium > Manage Subscriptions

To cancel a subscription, go to the plan you've subscribed to, click "Manage Subscriptions," and follow the instructions for your device type.

Refund Policy

SwipePoint's subscription services are handled by the Apple and Google platforms. If you need a refund, please contact your respective platform directly.

Refund Instructions for Apple

If you subscribed to SwipePoint on Apple, refer to the Apple Support Guide to request a refund:

  1. Log in to the Report a Problem page.
  2. Click "I would like to," then choose "Request a refund."
  3. Select the reason for the refund and click "Next."
  4. Choose the app, subscription, or other item for which you want a refund, then click "Submit."

Tip: If you paid for a subscription but no longer need it, you may also choose to cancel it.

Refund Instructions for Google

If you subscribed to SwipePoint on Google, refer to the Google Support Guide to request a refund:

  1. Go to the Google Play website.
  2. Click your profile photo in the top right corner.
  3. Select "Payments & Subscriptions" > "Budget and order history."
  4. Find the order for which you want a refund and click "Report a problem."
  5. Choose the appropriate option based on your situation.
  6. Fill out the refund request form and explain your reason.
  7. Finally, click "Submit."

Billing and Invoices

SwipePoint subscription services are managed by Google and Apple, who handle billing and invoice issuance. For any billing or invoice inquiries, please contact Google or Apple directly.

How to Contact Google

You can contact Google Support for issues related to Google Play purchases and invoices through the following methods:

Contact via Web

  1. Visit Google Play Support: Go to the Google Play Help Center.
  2. Select Issue Type: Click "Purchases/Downloads" or "Subscription Issues," then choose "Contact us."
  3. Choose Contact Method: You can select live chat, a callback, or email support.

Contact via Google Play Store App

  1. Open the Google Play Store: Open Google Play on your Android device.
  2. Tap your profile photo in the top right: Go to "Account."
  3. Select "Help & support": In "Help & support," you can find the option to "Contact us."

Contact via Phone

  • Call Google Play Support: In Taiwan, call Google Support at 0800-666-234.

These methods can help resolve issues related to Google Play purchases and invoices.

How to Contact Apple

For issues related to app purchases and invoices, contact Apple using these options:

Contact via Apple Website

  1. Visit Apple Support: Go to the Apple Support Center.
  2. Select Issue Type: Click "Billing & Subscriptions," then choose "Purchases, Billing & Subscriptions."
  3. Choose Contact Method: Select live chat, phone support, or schedule a call.

Contact via Apple Settings App

  1. Open the "Settings" app: Open "Settings" on your iPhone or iPad.
  2. Tap your "Account" name: Tap your Apple ID at the top.
  3. Select "Subscriptions": Then click "View my billing" for further assistance.
  4. Choose "Contact Apple Support": You can select to chat or call the support team.

Contact via Phone

  • Call Apple Support: In Taiwan, call Apple at 0800-095-988.

These methods allow you to quickly reach Apple for issues related to app purchases and invoices.

This manual strives for accuracy and completeness, but we do not assume any liability for errors, omissions, or updates. The content may be modified at any time without prior notice. We are not responsible for any damages arising from the use of this manual or downloading its contents, including but not limited to system failures, data loss, or infringement of rights. Users assume full responsibility and risk.